Frequently Asked Questions
About Remote Operations


Where does my data go when I plug in to the device?

When devices find a direct connection to each other, their information will be encrypted between each other with no server in between. However, if devices are relayed and can find no direct connection, a small amount of information will be relayed to a centralized server and sent back to the devices.

Do I need a license to use my device?

Every network will be required to have a license assigned to them for a device to be activated. Each network has an unlimited amount of devices allowed and devices can be in as many networks as needed.

How is my data secured?

Packets are end-to-end encrypted and are never read by the root servers or management servers. Every packet is encrypted using 256-bit Salsa20, and keys exchanged between devices to authenticate and create their paths of transport through Poly1305 message authentication code. theBRIDGE creates a “transparent” LAN for your networks. Devices on LAN network will think of theBRIDGE as an unmanaged ethernet switch, and will send their data freely across the devices ethernet (or LAN) connection. theBRIDGE takes all of your traffic going into the device, finds a path over the internet using root servers located around the world, and finds you the strongest and fastest path of communication to each other.

How do I connect my device to the internet?

On the back of theBRIDGE are two ports, WAN & LAN. WAN, or Wide Area Network, is your internet connection. Plug an ethernet cable directly into your router or device supplying internet and connect that cable to the WAN port. The device supplying internet must supply DHCP or the router must manually assign an IP address to the device. The device status color will change when the device has seen internet and status colors and their purposes can be referred to in the user manual.


How do I prevent people from sending me peer requests?

Users have the option of setting their account status to private to prevent interaction with other users who aren't already a peer. By clicking on your account name at the top right, clicking "Manage Account", you can click the EYE icon next to your email to set your identity as "discoverable" or "non-discoverable". Discoverable identities can be sent peer requests freely from any user with an account. Non-discoverable identities can send peer requests to any user, but can not recieve them.

Anonymous Users

There's an anonymous user on my device/network. What/who is that? Anonymous users are users on the platform who are not peers with you, that are also sharing the same resource (device or network) with you. If you own/manage a device or network, you can add and remove these users freely.



Where do I purchase a license?

Single Network Licenses can be purchased through our web portal located at and can be managed through the billing portal. Licenses can be purchased on an "as needed" basis by a set time duration in days or purchased in bulk yearly. Unlimited Networks Licenses can be purchased by contacting us at

Account Management

How do I change my password?

There are two ways to reset your password. If you've forgotten your password, you can go to the web servers login page and click forgot password. If you want to change your password from inside the web sserver, click on your account name at the top right, click "Manage Account", then click the lock icon next to your email to begin a password reset.

2 Factor Authentication Resets

If you are unable to access your account due to losing your 2 Factor Authentication (2FA) application, you can click "Try another method" in the login window and use the recovery code that was given to you on account sign-up when you first authorized your 2FA application. If you do you have this recovery code, please contact for help resetting your account 2FA.


How do I add a device I do not own or manage to my network?

To add another user's device to your network(s), you must first add that user as a peer using the "Peers" tab of the web server. After the other user accepts you as a peer, you can add them to the network as a manager and have them add their own device, or you can have them add you as a manager on their device and you can add it yourself.